If you are unsatisfied with an item, we will gladly exchange it for another of the same type. No hassle, no worries. Your satisfaction is our goal. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund soon within giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All orders over $14.99 USD are eligible for free shipping CONUS. Any order over $35 USD is automatically upgraded to USPS Priotity FREE of charge. We reserve the right to use alternate shipping methods if the estimated arrival date is within the same window. We cannot guarantee delivery dates as we use outside vendors to ship such as USPS, UPS and FedEx. We can ship to virtually any address in the United States and Internationally. Note that there are restrictions on some products, and some products cannot be shipped to international destinations and some products are ground ship only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full ounce.